Privacy policy

Privacy Policy

Last updated: 9 January 2026

Scrub Haus operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a considered shopping experience. Scrub Haus is powered by Shopify, which enables us to deliver the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs matters relating to the collection, processing, and disclosure of personal information.

By accessing or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we refer to “personal information”, we mean information that identifies, relates to, or can reasonably be linked to you. This does not include anonymised or de-identified information.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

  • Contact details such as your name, billing and shipping address, email address, and phone number

  • Financial information including payment method details, transaction confirmations, and payment history (processed securely via Shopify and authorised payment providers)

  • Account information such as login details, preferences, and settings

  • Transaction information including items viewed, purchased, returned, exchanged, cancelled, or credited

  • Communications you send to us, including customer service enquiries

  • Device and usage information such as IP address, browser type, and interaction data

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you place an order, create an account, contact us, or otherwise interact with the Services

  • Automatically through your use of the Services, including via cookies and similar technologies

  • From service providers acting on our behalf (e.g. payment processors, fulfilment partners)

  • From third-party partners, where permitted by law

How We Use Your Personal Information

We may use your personal information to:

  • Provide and manage the Services, including processing payments, fulfilling orders, arranging shipping, facilitating returns or exchanges, issuing store credit, and managing accounts

  • Communicate with you, including responding to enquiries, providing order updates, and delivering customer support

  • Improve and personalise the Services, including tailoring recommendations and enhancing the shopping experience

  • Marketing and promotions, including sending promotional communications (you may opt out at any time)

  • Security and fraud prevention, including protecting transactions and enforcing our Terms and policies

  • Legal and compliance purposes, including complying with applicable laws and enforcing our Terms of Service and Returns, Exchanges & Refunds Policy

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • With Shopify and trusted service providers who support payment processing, order fulfilment, analytics, marketing, customer support, and shipping

  • With marketing and advertising partners, where permitted, to provide relevant promotions

  • Where required to fulfil your order or at your direction

  • To comply with legal obligations or protect our rights and the rights of others

  • In connection with a business transaction such as a merger or restructuring

All disclosures are made in accordance with this Privacy Policy and applicable law.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information to provide and improve its services. Your information may be transferred to and processed in countries outside your place of residence.

To learn more about how Shopify handles personal information and your rights, please visit the Shopify Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to third-party websites not operated by Scrub Haus. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their policies before providing personal information.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Security and Retention

We take reasonable measures to protect personal information; however, no system is entirely secure. Information is retained only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, or operational requirements.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access personal information we hold about you

  • Request correction or deletion of personal information

  • Receive a copy of your personal information

  • Opt out of marketing communications

Requests may be made by contacting us via email. We may need to verify your identity before processing requests.

Complaints

If you have concerns about how we handle your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on recognised legal safeguards to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

Contact

For questions about this Privacy Policy or our privacy practices, please contact us at: info@scrubhaus.com.au