Shipping Policy

Contact

For shipping related enquiries, please contact info@outlook.com.au and include “Shipping” in the subject line.


Australia

Standard Shipping
Estimated delivery: 2–8 business days
Flat rate: $10.00 AUD

Express Shipping
Estimated delivery: 1–4 business days
Flat rate: $15.00 AUD

Complimentary Express Shipping
All Australian orders over $200 AUD qualify for complimentary express shipping.


International

International standard shipping is available from $20.00 AUD, with rates varying by destination. Estimated delivery timeframes range between 6–27 business days, depending on location.

Currently, Scrub Haus ships within Australia, New Zealand and United States, with additional international destinations to be introduced as the brand continues to evolve.


Order Processing

Orders are processed within 1-3 business day, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Please note:

- A valid email address is required at checkout to receive order updates and tracking information.

- If an address amendment is required prior to dispatch, please contact us as soon as possible. While we will endeavour to assist, changes cannot be guaranteed once processing has commenced.


Tracking

Tracking details will be provided via email following dispatch.
Please allow 24–48 hours for tracking information to become active.


Delivery

Scrub Haus cannot be held responsible for delivery delays or issues arising from incorrect or incomplete address details provided at checkout.

Delivery timeframes are estimates only and may vary due to factors outside our control, including courier delays, weather conditions, or customs processing.

For international orders, customs duties, taxes, or import fees may apply in accordance with your country’s regulations. These charges are the responsibility of the recipient.

If you are located in Australia and your order has not arrived within 21 days of receiving your dispatch confirmation, please contact us with your name and order number, and our team will assist.


Final note 

Scrub Haus is committed to delivering a considered and seamless experience from checkout to delivery. If you have any questions at any stage, we’re always here to help.