---------------------------- Contact Information ----------------------------

For inquiries related to shipping, contact scrubhaus@outlook.com outlining "Shipping" in the subject line.

---------------------------- Australian Shipping ----------------------------

Standard Shipping (Estimated delivery 2-8 business days): 

• $10.00 AUD for standard shipping. 

Express Shipping (Estimated delivery 1-4 business days):

• $15.00 AUD for express shipping.

** Free express shipping for ALL Australian orders over $200.00 AUD. **

---------------------------- International Shipping ----------------------------

• $35.00 AUD standard shipping flat rate with an estimated delivery of 6-27 business days.

Currently we only ship to New Zealand, United Kingdom, Canada, and the United States. 
Please email us if you reside outside of the above locations and are interested in placing an order.

------------------------------- Order Processing -------------------------------

Orders are typically processed within 1 business day (excl. weekends/public holidays). 

Upon receiving your order confirmation email, you will receive a notification via email once your order has been dispatched.

Please note:

• If you do not supply an email address, we will be unable to provide you updates for your order including an updated tracking status.
• If you would like to modify your address before your order is dispatched, please reach out via email to the contact address listed above. Please be aware that we cannot assure the address change, as we strive to dispatch orders within 1 business day. Notably, you will need to contact the delivery service. 

------------------------------------ Tracking ------------------------------------

You will receive tracking information via email. Please allow 24 to 48 hours for this information to be accessible to you.

Please note:

• If you do not supply an email address, we will be unable to provide you updates for your order including an updated tracking status.

---------------------------- Delivery Information ----------------------------

Scrub Haus is not liable for any errors resulting from the submission of an incorrect postal address. If you identify any inaccuracies in your postal address after placing your order, please reach out via email to the contact address listed above.

Delivery timeframes are only estimates and may vary depending on your location.

Scrub Haus shall not be held liable for any delays in delivery resulting from circumstances beyond our control, including but not limited to adverse weather conditions, natural disasters, or delays related to customs.

*For International shipments, it is important to note that customs duties and taxes may be applicable. Scrub Haus is not liable for any extra fees that may arise during the customs clearance process.

If you are located in Australia and have not received your parcel within 21 days of receiving the shipping confirmation email, please reach out via email to the contact address listed above with your name and order number for us to resolve this issue.